Express Scripts Sr. Business Analyst in St. Louis, Missouri


This position will partner with operations leadership and teams in the visioning and design of analytic solutions to drive differentiated service, operational efficiency, and a positive client experience. The analyst will work to realize these solutions through data acquisition across a wide portfolio of source systems, data preparation, and data visualization, providing information that is both relevant and actionable. In addition, the position will support existing reports and tools, answer ad hoc inquiries as needed, as well as mentoring junior level analysts.


  • Locate, extract, manipulate, and organize data from operational source systems in support of analytic tool development (SQL, Microsoft SSIS, Alteryx)
  • Partner with varying levels of operations leadership to understand challenges, goals, and pain points, designing analytic solutions to address them
  • Develop data visualizations that present information to PBM Services Operational teams and leadership that is both relevant and actionable (Tableau, myInvenio, HTML, JavaScript, ColdFusion, Java)
  • Enhance/troubleshoot existing reports, tools, and data feeds to support evolving business needs
  • Present results and/or recommendations to key business stakeholders up to and including Sr. Staff
  • Mentor junior level analysts and work collaboratively with colleagues to maximize value delivered through team activity
  • Work with cross functional teams to develop sustained analytical solutions


  • Bachelor’s degree in related field or 11 to 14 years of experience
  • 5-8 years relevant experience with Bachelor’s Degree or Master’s degree and 3-5 years of relevant experience
  • Advanced analytical and strategic thinking skills
  • Strong SQL Skills
  • Experience with the following: Database Modeling, Microsoft SSIS, Tableau, JavaScript, jQuery, Visual Basic preferred
  • Strong organizational and customer service skills
  • Strong communication/presentation/meeting facilitation skills
  • Solution design and Troubleshooting skills
  • Leadership skills
  • Analytical and detail-oriented in all work activities
  • Customer-focused in all work activities
  • Proficiency with MS Excel, PowerPoint, Word
  • Demonstrated initiative with commitment and ability to work under pressure and meet tight deadlines
  • Ability to mentor internal customers in use of analytical tools
  • Ability to mentor colleagues and junior level analysts
  • Ability to extrapolate data into information to drive process improvements
  • Excels working cross functionally, at all levels of the organization
  • Ability to handle/balance multiple projects or tasks at a time
  • Ability to solve complex problems
  • Ability to quickly learn how to use new software applications
  • Knowledge of PBM Industry and contact center operations preferred but not required


The PBM Services department manages client operational services across all business units servicing many members. Services include -Set up and Management of Client Benefits and Member Eligibility, perform Coverage Review Determination and Manual Claims review on behalf of clients.


Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is an equal opportunity employer/disability/veteran