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Express Scripts Sr. Account Manager in St. Louis, Missouri

POSITION SUMMARY

The Sr.Account Managerisresponsibleforensuring ESIclientsand patientsreceivesuperiorservice.Keymemberofthecoreclientaccountteamisresponsibleforoverallsatisfactionand retentionofassignedbookofbusiness.Managestheday-to-day client relationship.Accountableforcoreservicedelivery forclientsworking cross-functionally withalloperational.TheAccount Managerproactively reviewsperformancemetricstopromoteclient satisfaction,profitability,and retention.Utilizestechnology,tools,processesandresourcestoanticipateandexceedclients’needsandexpectations.Should be proficient in problem solving skills and driving issues to resolution with minimal direction.CollaborateswithAccountDirectorsand Clinical Account Executivesonclient activity,expectations,and serviceneeds.Able to navigate scenarios that are not clearly defined and establish a satisfactory resolution path. Strong relationship skills both internally and externally are critical in order to gain agreement and pursue initiatives that will have impact on both clients and the division. They should also exhibit the capability to be a strong team member and team leader based on the circumstances. The Senior Account Manager should also exhibit leadership skills among their peers in addition to being a mentor / role models to others. They should be able to step in on behalf of their leadership to continue the strategic purpose of the intended activity.

ESSENTIAL FUNCTIONS

  • Manage day to day client relationships through comprehensive knowledge of client’s benefit plan and Express Scripts’ product offerings.
  • Interact d with clients, consultants and producers providing preventative consultation, analysis and issue resolution associated with Express Scripts core services.
  • Responsible for timely and accurate management and execution of all client benefit requests, including benefit changes, product up sells, new groups, terminations and escalated issues.
  • Accountable for new group and specific product implementations; including establishing and leading internal meetings to ensure collaboration and attention to detail throughout the process in order to meet expected timelines and quality standards.
  • Lead client centric team meetings to review ESI’s operational performance against client’s expectations and needs.
  • Present Express Scripts operational performance metrics to clients on a monthly and/or quarterly basis to show specific performance measures in comparison with Express Scripts book of business to promote client satisfaction, client retention and up sell opportunities.
  • Take a broad perspective to identify innovative solutions.
  • Work independently, with guidance in only the most complex situations.
  • Represent the organization as the prime technical contact projects.
  • Interacts with senior external personnel on significant technical matters often requiring coordination between organizations.

QUALIFICATIONS

  • Bachelor’s degree in related field or 14 to 18 years of experience.
  • 8-12 years relevant experience with Bachelor’s Degree or Master’s degree and 6-10 years of relevant experience.
  • Excellent PC skills including Microsoft Office and Internet experience.
  • Excellent verbal and written communication and presentation skills.
  • Strong analytical and problem solving skills.
  • Strong focus on book of business client satisfaction and client retention results.
  • Demonstrated ability managing projects, utilizing proven project management processes.
  • Ability to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgency.
  • Ability to work cross-functionally to resolve complex client issues.
  • Ability to travel overnight up to 20%.

ABOUT THE DEPARTMENT

As a member of the Sales and Account Management team, you will serve as the face of Express Scripts for our clients. When team members aren’t out winning new business, they are focused on managing relationships and retaining current clients.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services. We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.

Express Scripts is an equal opportunityemployer/disability/veteran.

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