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Express Scripts Customer Service Representative-Prior Authorization in Liberty Lake, Washington

Have you heard? Express Scripts is now part of Cigna. Together, we’ve got big plans. We want to change health care to make it more affordable, more personalized, and more focused on helping the whole person to achieve better health outcomes. And that’s only the beginning. Read on to learn more about working with us.

As a Prior Authorization Representative , you’ll help our members by reviewing medication requests from their doctors and pharmacists. You’ll be part of a dedicated team which provides information regarding pharmacy benefits and drug coverage. This role is on the front lines with patients and doctors offices, responding to phone inquiries and addressing each with care, detail, and most importantly, empathy.

Here’s a little more on how you’ll make a difference:

  • Help patients understand their pharmacy benefits better. Use the knowledge you gain from training, your problem-solving skills and support from your team to answer patient calls effectively.
  • Help patients get the medication they need. You’ll research issues on benefits coverage with pharmacist and doctors’ office and provide guidance to our patients about medication coverage.
  • Juggle multiple tasks without sacrificing attention to detail. You will be busy handling multiple requests at any given time as well as documenting information from your conversations in our computer system. What You Should Have:

  • High School Diploma / GED required

  • 2-3 years of relevant experience
  • General PC knowledge including Microsoft Office
  • Excellent communication skills (verbal and written)
  • Willingness to work Monday through Friday 1:30p.m. to 10p.m. What you’ll love about working here:

  • Fun, friendly, and unique culture – Bring your whole self to work every day!

  • Choice of three unique medical plans
  • Prescription Drug, Dental, Vision and Life Insurance
  • Employee Contributions for HRA and HSA accounts
  • 401K with Company Match
  • Paid Time Off and Paid Holidays
  • Tuition Assistance

ABOUT THE DEPARTMENT

The Pharmacy Operations Group is crucial to achieving our mission of helping to achieve a more sustainable health care system and better health for all. Members of this team are on the front line every day – interacting with patients, strategizing on improvements and efficiencies, and processing more than one million prescriptions that come through our world-class pharmacies and distribution facilities across the country.

ABOUT EXPRESS SCRIPTS

Advance your career with the company that makes it easier for people to choose better health.

Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes. Join the company that Fortune magazine ranked as one of the "Most Admired Companies" in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.

Express Scripts is an equal opportunity employer/disability/veteran

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